As a Training Sales Volunteer you will make outbound calls to potential customers offering a variety of training courses and services. We want to build our customer base further making us the ‘go to' for all mental health and workplace wellbeing training!
This role would be perfect for someone who has some telesales/ account management/ sales background and is looking for their next opportunity within a sales and service environment.
Key information
- Duration: Ongoing
- Start Date: 18th December 2024
- End Date: 26th December 2025
- Volunteer: Weekly
- Availability: Wednesday AM, Wednesday PM, Thursday AM, Thursday PM
- Tasks: Responsibilities include: -
• Responsibility for all outbound training enquiries by phone and email
• Introduce and offer full range of courses, services and cross sell products on each call
• Build effective relationships with customers and identify opportunities
• Complete outbound calls to new, existing and dormant customers to drive revenue.
• To successfully create and convert enquiries into orders and refer to L&D Manager
• Endeavour to ensure customer service and customer expectations are exceeded for external customers
• Manage all customers within an agreed sales area
• Redevelop dormant accounts
• Deal with all customer queries quickly and efficiently
The ideal candidate will have: -
• Experience of outbound business to business account management or telesales or telemarketing preferred
• Excellent telephone manner with the ability to keep calm under pressure and build a rapport with customers
• Strong communication skills; both verbal and written
• Ability to work closely with colleagues at all levels
• Experience in mental health and wellbeing training would be useful but not essential.
• Ability to be self-organised and attention to detail
• Must be able to demonstrate highly effective negotiation skills - Training: Organisational company induction
E-learning modules
Shadowing
Ongoing support from the Learning & Development Manager - Skill And Qualifications Required: The ideal candidate will have: -
• Experience of outbound business to business account management or telesales or telemarketing preferred
• Excellent telephone manner with the ability to keep calm under pressure and build a rapport with customers
• Strong communication skills; both verbal and written
• Ability to work closely with colleagues at all levels
• Experience in mental health and wellbeing training would be useful but not essential.
• Ability to be self-organised and attention to detail
• Must be able to demonstrate highly effective negotiation skills - Interests: Customer Services, Health and wellbeing, Marketing, Mental Health, Social care
- Suitability: Indoor, Long term commitment, People seeking work
- Activities: Administration, Customer Services, Marketing, Training
- Skills: IT, Listening, Organising, Reading and writing, Talking to others
- Home Based: No
- DBS Check: Yes
• Responsibility for all outbound training enquiries by phone and email
• Introduce and offer full range of courses, services and cross sell products on each call
• Build effective relationships with customers and identify opportunities
• Complete outbound calls to new, existing and dormant customers to drive revenue.
• To successfully create and convert enquiries into orders and refer to L&D Manager
• Endeavour to ensure customer service and customer expectations are exceeded for external customers
• Manage all customers within an agreed sales area
• Redevelop dormant accounts
• Deal with all customer queries quickly and efficiently
The ideal candidate will have: -
• Experience of outbound business to business account management or telesales or telemarketing preferred
• Excellent telephone manner with the ability to keep calm under pressure and build a rapport with customers
• Strong communication skills; both verbal and written
• Ability to work closely with colleagues at all levels
• Experience in mental health and wellbeing training would be useful but not essential.
• Ability to be self-organised and attention to detail
• Must be able to demonstrate highly effective negotiation skills
E-learning modules
Shadowing
Ongoing support from the Learning & Development Manager
• Experience of outbound business to business account management or telesales or telemarketing preferred
• Excellent telephone manner with the ability to keep calm under pressure and build a rapport with customers
• Strong communication skills; both verbal and written
• Ability to work closely with colleagues at all levels
• Experience in mental health and wellbeing training would be useful but not essential.
• Ability to be self-organised and attention to detail
• Must be able to demonstrate highly effective negotiation skills