Telephone befriender

Being There supports people with cancer and other life limiting illnesses such as strokes, heart and respiratory disease. This is an opportunity for people looking to support people on a one-to-one basis supported by a manager. We are looking for reliable, honest and caring people to support to people with long term health conditions enabling them to take more control over their health and well-being. Being There also works with carers and families to reduce the negative impact that a diagnosis of a life-limiting illness may have. Volunteers would need to have an understanding of the boundaries of providing support and understand the importance of confidentiality.
Duration: Ongoing
Start date: 28th March 2024
End date: 28th March 2026
When can volunteers volunteer? Weekly, Fortnightly
Availability:

This grid shows when you can volunteer for this organisation. E.G Monday morning.

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Morning
Afternoon
Evening
Tasks the volunteer will be required to do:

• Have an interest in supporting people with a life limiting illness or a carer
• Make regular telephone calls to your client as arranged by your manager to create an enjoyable and supportive
relationship
• Treat what you hear as confidential and sensitive
• Feedback how your calls are going and report report any issues or concerns to your manager

Training:

2 hr online Empathic Listening Skills training
Access to the internet and a phone/tablet/laptop required to complete the training
Regular support from branch manager

Skill and Qualifications Required:

• Good conversational and listening skills with a clear speaking voice - some of the older people we support have a
low-level hearing loss
• Patience, empathy and a non-judgemental attitude
• An ability to work independently but also stay within the role’s boundaries – recognising when to seek advice or
report concerns
• Reliability, consistency and dependability
• Able to speak other languages an advantage
• An Enhanced DBS less than 2 years old. **If applicants do not have this Being There can help to apply for a new DBS. (There is no cost to the volunteer).

Areas of Interest: Community, Disability, Health and wellbeing, Older people, Social Welfare
Opportunity suitable for: Home, Indoor, Long term commitment, Older people, People seeking work, People with a visual impairment, People with restricted mobility, University students, 18 and over
What activities will the volunteer do? Befriending, Mentoring, Virtual Volunteering
Skills gained in this role: Listening, Talking to others
Home based opportunity? Yes
DBS Check Required: Yes

About the host organisation

Hosted by: Being There Tameside and Glossop
Organisation Profile: Being There provides support to people with cancer and other life limiting illness, their carers and friends. Support includes respite sitting, hospital transport, social activities and practical help such as shopping.