Job: Project Coordinator

The Growth Company’s (GC) Employment team have an exciting opportunity for a Project Co-ordinator who will be the ‘front door’ of the integrated Salford service – providing high quality customer service to Salford residents and stakeholders and will deliver effective administrative support and ensure contract compliance of paperwork in respect of the Salford IAG and Employer Brokerage service.

We help to make a lasting difference to the lives of people throughout the North of England and beyond, by supporting individuals to gain meaningful employment.

Our highly skilled advisers and keyworkers work with a range of individuals; from people who have found themselves recently out of work, to those with complex barriers such as physical disabilities, mental ill-health and debt.

Key Responsibilities:

• Take telephone, email and digital referrals and enquiries, ensuring attention to detail and ensure confidentiality and professionalism are kept at all times.
• Triage referrals and queries (in line with process) to the relevant support or advisor or service. 
• Booking of initial appointments into employment and training advisors diaries.
• Escalating any complex referrals (outside of process) to team manager for assistance with triage.
• Maintain knowledge on contract changes to KPIs and inform providers.
• Work alongside colleagues to ensure compliance with procedures and to ensure that caseloads are managed effectively.
• Produce management information on a weekly and monthly basis.
• Assist with marketing and communication to wider partners and participants to support the Employer Brokerage service with employment promotions.
• To communicate information in both a professional and informal manner to the general public, including vacancies to support the Employer Brokerage service.
• Willingness to attend job fairs and events to support the wider team. 

About you:

• Experience working in an environment where we have customers with multiple barriers (offenders, disabled people etc) to progression and employment can be an advantage.
• Commitment to complete any relevant training inline with the role.
• Good working knowledge of all Microsoft packages.
• Knowledge of administrative systems.
• A warm, approachable style to delivery is required in order to build relationships and rapport. 

Skills Required:

• Strong interpersonal skills to deal with customers.
• Must have good IT skills including proficient use of Microsoft packages including excel, word and power point and understanding of computerised management information systems, diary management and email.
• Ability to work to challenging targets and key performance indicators.
• Flexible approach to work including willingness to travel.
• The ability to work under pressure in a highly performance driven environment.
• Ability to work effectively as part of a team.
• Willingness to undertake training as required.

We are committed to safeguarding and promoting the welfare of everyone including vulnerable adults and young people, we expect all staff to share this commitment. All Education and Skills appointments will be subject to Safer Recruitment Procedures which include a DBS check and a professional social media check. These checks will be conducted by Due Diligence Limited (DDC Ltd) on behalf of GC. Please note that the successful candidate will not be required to pay for this.

If you are on the Barred List, it is against the law to apply and to be hired for a role that includes regulated activity with the concerned group.

We are committed to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the essential requirements for a role. This commitment applies to candidates who have a disability or are from a diverse ethnic community.

As part of our application process, you can ask to be considered under this scheme if you are from an ethnic community or have a physical or mental impairment that has a substantial and long-term negative effect on your ability to do normal daily activities. Providing that you meet the essential criteria for the role, you will then be invited for an interview. Your guaranteed interview application will only be shared with the Hiring Manager and our Internal Recruitment Team.

We are a member of the national campaign Ban the Box; this campaign aims to open opportunities for people with convictions to compete for jobs. We’re supporting the campaign by removing conviction questions at the applications stage.

GC aims to promote a culture of flexibility and agile working. Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles. We also recognise that there may be a need for more permanent flexibility in your working arrangements and in such cases, we encourage you to have these discussions at the interview stage, to enable your flexible working request to be considered as early as possible.

All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.